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Personal Lines

Victoria Rupanovic

Viki joined our team in October of 2022. She became a licensed agent in Cleveland, OH in 2017 and has since moved to Shreve. Viki is a people person who loves working with clients and helping them with their insurance needs. In her free time, she enjoys playing with her two children, Caraline and Jacob, and loves anything related to arts and crafts.

Tyler Wallace

Tyler joined the TMA team May of 2020 and is an agent out of our Berlin location. He started in the insurance world in 2016 and loves working and creating relationships with his clients. He resides with his wife Kali in New Philadelphia and they have a son named Audie. Tyler has served in the US Army and loves to study military history along with spending time with his family.

Maggie Boggs

Maggie joined our personal lines team in December of 2017. She has been a licensed agent since 2004. Maggie enjoys customer interaction and loves helping others. She resides in Wooster with her husband Aaron and son Lincoln. In her free time she enjoys making jewelry, going for long walks and enjoying a good concert.

Penni Stertzbach

Penni joined the Troy Miller Age in February of 2017 and works in the Shreve location. She has worked in the insurance industry since 1988. Penni genuinely enjoys working with local clients and assisting them with their insurance needs. She lives near Millersburg with her husband Don and has one daughter, Jenna. When not at the office she enjoys reading and spending time with her family and friends.

Tasha Pruitt

Tasha began her insurance career in April of 1998. She is currently licensed in property, casualty, life & health. Tasha joined our team in May 2015. She enjoys working with clients and is very much a people person. Tasha is a graduate of Triway High School and currently resides in the Wooster area along with her husband Rich and their three children JR, Haylee and Tyler. In her free time she enjoys watching her daughter’s fast pitch softball team, camping and spending time with her family.

Felicia Hay

Felicia has been a part of our team for 10 years and works in our Personal Lines Departtment and is our Marketing Specialist. In her eyes, the best part about working in the Insurance industry is being able to help others and the relationships it creates. Felicia is a West Holmes graduate and resides with her husband Grant. In her free time, she enjoys going to antique markets and help with local youth cheer.